Custom Orders
To ensure our customers do not feel the need to return a custom order, we communicate with you through the entire design process!
All clients review and approve all final design proofs before moving into production.
Due to the nature of our business and many products made to order, all custom orders are FINAL SALE.
- ASH TAGS is more than happy to accept returns or exchanges of unworn, unwashed, undamaged, unaltered, or defective merchandise in the form of store credit.
- A return claim must be submitted within 14 days from the date it was delivered to you.
- All tags, stickers, care cards, etc. must still be attached or in place.
- All sale/clearance items are FINAL SALE – no exceptions.
Returning Your Order:
- Returns must be postmarked within 14 days from the date your package was delivered.
When packaging your return, it must include the following:
- An order packing slip or the Order Confirmation sent via email
- Those include the Customer’s first and last name, order number, and order details.
- Submit a note with your reason for return
- All returns that meet the above requests will be processed and receive a store credit for the current listed price.
- ASH TAGS does not provide pre-paid return labels. Any shipping costs associated with returning orders will be at the customer’s expense.
Defective Item?
In the rare case you feel you receive a defective item that does not meet ASH TAGS high-quality standards, contact us within 3 days from the date your order was delivered.
- Send all details via email to [email protected]
- INCLUDE: Customer first & last name, order number, name of the product
- Include pictures of the defective part in question
- Detailed description of the defective area of product
- You will receive a follow-up email from our team within 24 hrs.